Cue
Cue makes it easy to centralise every customer, every conversation, and every user journey in one place. Backed by AI, live chat, broadcasting tools, chatbots, automation, analytics, and more—Cue radically cuts the time it takes to communicate with customers.
Partnering with Keyloop
Partnering with Keyloop allows Cue’s retailer customers in the automotive industry to continue using platform services in more efficient ways:
- Easily integrate customer data with the Cue platform
- Fully automate booking confirmations, service reminders, and post-visit check-ups
How Cue works
1. Retailer creates or closes a repair order
2. Keyloop pushes the event to the Cue platform
3. This triggers the Cue system to send booking reminders and/or post-visit messages to the relevant customer on WhatsApp
4. The customer and retailer service team are then able to continue conversing in real time on WhatsApp
Support offered
Connecting integrations in the Cue platform is simple and requires little to no dev work. But if customers need support setting up the Keyloop integration with a DMS, Cue customer success and technical operations managers can assist in getting them over the finishing line.
Integrations
Cue can integrate with Autoline Rev8, Drive DMS, and others across WhatsApp, Messenger, and more in South Africa and the UK.