ELLA Digital
ELLA Digital's Conversica AI-powered platform transforms digital engagement for automotive retailers by ensuring 100% follow-up on all inbound enquiries. More than just automation, Conversica turns one-way outreach emails into dynamic, two-way conversations that feel truly human. By seamlessly integrating with the Keyloop platform, Conversica enhances traditional sales and service processes—proactively engaging leads, nurturing opportunities, and qualifying or disqualifying prospects. This ensures that every potential customer is efficiently guided through the sales or service funnel, maximising conversion opportunities.
About ELLA Digital
Founded in 2021 and built on a strong foundation of automotive expertise, ELLA Digital empowers businesses and their teams to work more efficiently, modernise operations, and drive greater value.
ELLA Auto, part of the ELLA Digital Group, is shaping the future of automotive innovation and is backed by a leadership team with extensive experience across the automotive sector, from manufacturers, partners & suppliers, to managing some of today’s largest retailers.
Features and benefits
How it works
Dedicated support
Features and benefits
- Generate new interest, turn leads into hot prospects, upsell/cross-sell, or recover lost sales or lapsed service opportunities – maximise every lead or customer opportunity
- Promptly send personalised follow-up to every enquiry, bringing buyers into your dealership
- Engage leads in meaningful, two-way dialogue on the channel they choose: email, webchat and SMS
- Answer questions immediately to strike while the iron is hot
- Provide every customer with the personalised touch that makes your dealership stand out
- Use client purchase history and preferences to deliver relevant conversations that foster future sales
- Keep clients informed and excited about new models, trade-in options and promotions
- Monitor vehicle history to notify clients of upcoming maintenance and inspections and set up the appointment
- Build trust by notifying owners of recalls, answering questions and getting them booked for service
How it works
The eMAX CRM integration allows retailers to automatically pass new enquiries, lost sales opportunities, or other relevant sales leads from eMAX through to Conversica, triggering personalised 1-1 conversations with prospects/customers on their preferred channel through the Conversica platform. The platform alerts retailer employees when action is required (e.g. hot leads/leads for review) and conversation history is passed back.
Dedicated support
We offer comprehensive customer success and support/care packages, covering everything from initial set up, onboarding and training, to ongoing support and customer success.
Core opening hours are 8.30am to 5.00pm Monday to Friday. Extended support packages can be discussed upon request. Tickets are raised via a dedicated support email address for ease and speed.
What our customers say
Our experience with ELLA Auto and Conversica has been nothing but positive so far. From the very beginning, they have guided us every step of the way, explaining the technology in depth without overwhelming us with jargon. Their team took the time to train everyone on how to use Conversica effectively, ensuring we were comfortable and confident with the platform. Since we started using the platform, ELLA Auto has continued to provide outstanding support. Highly recommended.
Katie Bowden, Marketing Manager, Rossetts