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The challenges you're facing

Disrupted workshop plans result in schedule clashes, delays, and workload imbalances.

Disrupted workshop plans result in schedule clashes, delays, and workload imbalances.

Overstocking due to no-shows and foggy forecasting increases carry costs and stifles cashflow.

Overstocking due to no-shows and foggy forecasting increases carry costs and stifles cashflow.

Customers’ evolving expectations set new standards for convenience and seamless omnichannel journeys.

Customers’ evolving expectations set new standards for convenience and seamless omnichannel journeys.

Inaccurate demand forecasting causes delays and affects parts distribution.

Inaccurate demand forecasting causes delays and affects parts distribution.

Fragmented data from disparate systems leads to admin headaches and inaccurate information.

Fragmented data from disparate systems leads to admin headaches and inaccurate information.

EV adoption intensifies the need for loyal customers and skilled technicians.

EV adoption intensifies the need for loyal customers and skilled technicians.

Achieve optimal resource yield using data-driven decisions

Ownership offers automotive retailers a product suite covering the entire service lifecycle. It enables you to build a unified ecosystem of best-in-class resources and workshop management tools that drive efficiency and place the customer experience at the heart of your business.  

Powered by a centralized active data core that gives you instant access to real-time vehicle and customer information, Ownership helps you keep your teams in sync, optimize your workload, and predict future demand.  

Blending data-driven insights, efficient service, and personalized communication, Ownership ultimately aims to increase repair order value and maximize return on available resources while increasing customer satisfaction.

Achieve optimal resource yield using data-driven decisions

Experience-First in action

Grow

Grow

Ownership’s unified data source unlocks a 360° view of your customer and their vehicle, enabling personalized service at every touchpoint. Tailor interactions and recommendations based on customers’ needs and preferences to increase the repair order value.  

Maximize

Maximize

Unlock a whole new level of operational efficiency. Leverage data insights to optimize your workforce, identify skills gaps and eliminate scheduling conflicts. Master your parts allocation and inventory management by analyzing data to forecast demand. Automate repetitive tasks to streamline your workflows.

Engage

Engage

Fast, reliable service with personalized interactions give customers a convenient, joyful experience that far outshines the status quo. Transparent pricing and accurate information foster trust, instill confidence, and boost satisfaction, increasing customer loyalty like never before.

  • 53%

    of customers value a better service experience more than the purchase experience.
    (source: McKinsey)

  • 40%

    of vehicle owners indicate a poor dealer service experience would negatively impact their brand perception.
    (source: Syncron)

  • 84%

    of consumers say a more transparent experience would improve the service process.
    (source: AutoMD)

OWNERSHIP

Streamlining service to deliver an Experience-First approach

The Ownership domain empowers you to deliver an exceptional service experience as standard, whether online or in person. Our Experience-First approach uses intelligent data, intuitive design, and seamless omnichannel communications to create easy-to-use technology that offers customers the convenience they want. Customer and vehicle data is continuously enriched, allowing you to improve and refine your communications and craft highly targeted offers that turn customers into loyal advocates. Start creating delightful service experiences.

Start a conversation today

As the largest global automotive technology company, with 40 years of automotive experience, we know what it takes to drive success. Fusion is home to a vast array of composable capabilities designed to curate a solution that best fits your needs.

We’re here to listen and tailor the solutions that help overcome your challenges and elevate your performance.

Start a conversation with us today to define your goals, and we’ll work with you to achieve them.

Powering the entire automotive ecosystem with best-in-class technology 

Ownership is just one of four domains powered by Fusion, the Automotive Retail Platform of the future. This intelligent, composable platform uses rich data and first-class technology to power the entire ecosystem.  

Click one of the options below to find out more about Fusion and the other domains.

Fusion

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